How a Nettoyeuse Order Moves From Inquiry to Factory Floor

Call the service desk directly at +60 17 851 7583. This line is staffed during working hours (Mon–Fri, 08:00–17:00 MYT) and is meant for urgent machine faults or parts queries. For non-urgent requests, email info@nettoyeuse.com and we will log the ticket within one business day.

We acknowledge every email within 4 business hours. A full technical answer or a parts quotation usually follows within 24 hours. If your request involves a site visit or a custom machine configuration, we will confirm the timeline in the first reply.

Yes. On-site visits are scheduled for scrubbers already installed in manufacturing plants. We cover the Sepang and greater Selangor area directly, and other regions by arrangement. A visit is typically confirmed within 2–3 business days after the initial call.

Keep the machine model and serial number at hand, plus a short description of the fault or the part you need. If you are reporting a performance issue, mention the floor type and the approximate operating hours since the last service. This helps us give a precise answer on the first call.

For breakdowns that stop production, we offer a priority response during working hours. Call the number above and state that it is a line-down situation. We will assign a technician to call you back within 30 minutes and, if needed, arrange a same-day remote diagnosis.

The complete service terms, including warranty conditions and liability limits, are published on the terms page. For questions about data handling or privacy during support interactions, see the privacy policy.