Support Desk: Getting Your Nettoyeuse Machine Back on the Floor

For critical breakdowns in an active production hall, we aim to respond within four working hours. Standard maintenance requests get a callback by the next business day. Every ticket is logged with a reference number so you can track progress without repeated explanations.

Send the machine model and serial number from the nameplate to info@nettoyeuse.com. We keep stock for brush decks, squeegee blades, and drive belts for models sold in the last eight years. If a part is not on the shelf, we quote a lead time before you commit.

Yes. Call +60 17 851 7583 with your plant address and preferred window. Our technicians cover the Klang Valley and most of Selangor. For plants outside this area, we confirm travel time and any site access requirements before booking.

Confirm the machine is powered, the emergency stop is released, and the brush deck is not blocked by debris. These three checks resolve roughly a third of all calls. If the issue persists, note any error codes shown on the control panel and have them ready.

We provide on-site training sessions for teams that purchase new equipment. The session covers daily startup checks, safe handling on wet concrete, and basic troubleshooting. Training is included with the first machine and can be repeated for an additional fee.

Warranty coverage is listed in the purchase agreement and the machine manual. For a quick reference, review the terms page or contact us with your invoice number. We handle warranty claims directly with the factory, so you do not need to coordinate with a third party.